Privacy

Who we are

Skibaero builds websites, business systems and marketing content for small businesses in the UK. We decide how the information described here is used, which makes us the "controller" in data protection law.

To ask anything about it, email info@skibaero.com.

What we collect, and why

When you contact us

If you use the form, email, call or text us, we receive what you tell us: your name, your business, your email address, your phone number if you give it, and your message.

We use it to reply, and to talk with you about the work you are asking about. We do this because you asked us to, as a step towards possibly working together, and because answering enquiries is in our legitimate interest. We do not add you to a mailing list or send you marketing.

When you use the chat

The chat on this site is an AI assistant, not a person. What you type is sent to our website's server and on to the AI service that writes the replies. We do not keep a copy of chats on our servers. The conversation is held in your browser's temporary storage so that it survives a page reload, and it is deleted when you close the tab. To limit misuse, the server briefly counts requests from each internet address.

Please do not type anything private into the chat. We run it because answering questions about what we do is in our legitimate interest.

When you visit

The company that hosts this site keeps standard server records of visits, such as your internet (IP) address, the page requested and the time. They are used to keep the site secure and working, which is in our legitimate interest.

This site has no analytics, no advertising and no tracking, and nothing on its pages is loaded from other companies.

Cookies

This site does not set cookies. The only thing stored in your browser is the chat conversation described above.

Who else handles your information

We do not sell your information or share it for anyone else's purposes. It passes through a small number of companies that work for us, under contract, only to provide these services:

• the company that hosts this website;
• an email delivery service, which carries form messages to our inbox;
• our email provider, where enquiries are kept;
• the AI service that powers the chat.

We would also share information if the law required us to.

Outside the UK

Some of these companies are based in, or use servers in, the United States. When your information is sent outside the UK it is covered by safeguards that UK law recognises, such as approved contract terms.

How long we keep it

• Enquiries: for as long as we are dealing with them, and then for up to 12 months after our last contact. If you become a customer, we keep our correspondence for as long as we work together and for six years afterwards, for our business records.
• Form messages held by the email delivery service: up to 30 days.
• Chat conversations: not kept by us.
• Server records of visits: for the short period the hosting company keeps them.

Your rights

You can ask us to tell you what we hold about you and give you a copy, to correct it, to delete it, to limit how we use it, or to pass it to you in a form you can take elsewhere. You can also object to our using it. Email info@skibaero.com. We will reply within one month, and it is free.

You do not have to give us any information, but we cannot reply to an enquiry without a way to reach you. We make no decisions about you by automated means.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes

If we change how we use personal information, we will update this page and the date at the top.